Cut Yourself Some Slack

slack_rgbIf you don’t know what Slack is, well, let’s see if I can explain it:

  • It’s a communication tool, allowing for group communications (rooms) and private communications (direct messages) and everything in-between.
  • Communication can be text, emoji, gifs, urls, and files.
  • Everything is searchable and, if you’re on a  paid account, that means EVERYTHING from ANYTIME for FOREVER. This has come in handy a few times, which I’ll detail in a minute.
  • It works on computers, both Mac & Windows, as well iOS, Android and the various phones and tablets they power.
  • Notifications are customizable and easily turned off.
  • It’s easy to use, and does some pretty amazing things.

At TSI&T we’ve been using it basically since the beginning of the company. We tried other solutions but they just didn’t work for us. Nothing was simpler, nothing was liked more, and in the end, nothing worked better. And while that seem damning with faint praise, the truth is we put everything through the ringer of dealing with us, and nothing else even survived, while Slack shone like a beacon of happiness in the darkest of nights.

But lately, we’ve evolved and found a new way to use Slack that doesn’t require one of many Slack Apps, this is built in from the get-go, and it’s just two parts

  1. Custom name a room: something like #install-new-client
  2. Add a single-channel guest.

That’s it. Now, when we are doing a massive installation that involves our SuperFi™ internet service, VoIP Phone Service, Security Cameras, and internal networking with public access, well, we like to have the customer contact involved every step of the way. This is important because in many cases we’re installing service to buildings that have been around for decades, have intricate or interesting access issues, have multiple issues with construction that might have been up to code at some point in the past but is surely not that way now, and could just have unexpected surprises or timing issues. By having a client inside our Slack we can discuss all of this, in real-time, and get answers to questions, adjust scheduling, buy materials, etc., and we don’t have to chase down clients via phone, or email or actually stopping by their desk because they’re at least as busy as we are and haven’t gotten to the 40 bazillion emails sitting in their inbox yet and why isn’t there hot coffee who the hell drank it all and where did my pen go andwhyisthisthefontwe’reusingonthisaddidsomeonegoblind?!

*ahem*

Anyway, we’ve started this practice and already it’s sped us up on projects. If you’re still using email and phone and text and smoke signals and postcards and ponies to communicate, it might be time to cut yourself some Slack.

And if you like what we’re doing at TSI&T, you might consider investing.